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Awaiting Order Arrival

How long does delivery take?

Most orders are delivered within 24-48 hours for local areas. For other locations, delivery typically takes 3-5 business days depending on your delivery address and distance from our distribution center.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your order in real-time on our "Track Your Order" page or contact our customer support team for assistance.

What if I'm not available when my order arrives?

Our delivery team will contact you via phone before arrival. If you're unavailable, you can reschedule delivery for a more convenient time or provide an alternate delivery address. We recommend providing accurate contact information during checkout.

Ordering & Payment

How do I place an order?

Simply browse our categories, add items to your cart, proceed to checkout, fill in your delivery information, select your payment method, and confirm your order. You'll receive an order confirmation via email.

What payment methods do you accept?

We accept multiple payment methods including Visa, Mastercard, Verve, American Express, bank transfers, USSD payments, and popular mobile payment options like Apple Pay and Google Pay. All payments are secure and encrypted.

Is it safe to use my card on your website?

Absolutely. We use industry-standard SSL encryption to protect all transactions. Your card details are never stored on our servers and all payments are processed through secure payment gateways.

Do you offer bulk purchase discounts?

Yes! We offer special discounts for bulk purchases. Contact our customer support team with your requirements, and we'll provide you with a customized quote for wholesale or bulk orders.

Do prices include delivery fees?

Delivery fees are calculated based on your location and order value. Orders above a certain amount may qualify for free delivery. You'll see the exact delivery fee at checkout before confirming your order.

After sales

What if I receive a damaged or defective product?

We apologize for any inconvenience. Please contact us within 24 hours of delivery with photos of the damaged item and your order number. We'll arrange for a replacement.

How do I report a missing item from my order?

If any item is missing from your delivery, please contact our customer support team within 24 hours with your order number. We'll investigate and deliver the missing item.

Can I reorder items from a previous purchase?

Yes! Log into your account, go to "Order History," find your previous order, and click "Reorder" to add all items to your cart instantly. You can then modify quantities before checking out.

Refund

What is your refund policy?

We offer refunds for damaged, defective, or incorrect items within 7 days of delivery. Refunds are processed within 5-7 business days after we receive and verify the returned item or your claim.